Privacy Policy

Information We Collect

We collect different types of information depending on how you interact with our services. Some you provide directly, some we gather automatically, and some comes from other sources when necessary.

Personal Information You Provide

When you sign up or use our services, you'll share information like your name, email address, phone number, and business details. If you're using our budget analysis tools, you might also provide financial data, transaction records, and accounting information. We only ask for what we need to deliver our services properly.

Information Collected Automatically

Our systems automatically collect technical information when you visit our website or use our platform. This includes your IP address, browser type, device information, and how you navigate through our site. We use cookies and similar technologies to remember your preferences and improve your experience.

Financial Data

For our budget variance analysis services to work, we need access to your financial information. This might include budget figures, actual spending data, revenue numbers, and related financial metrics. We treat this information with the highest level of security and confidentiality.

How We Use Your Information

We use your information for specific purposes that directly relate to providing and improving our services. Here's what that actually means in practice:

• Service Delivery: To provide budget variance analysis, generate reports, and deliver the financial insights you've signed up for
• Account Management: To create and maintain your account, process payments, and handle customer support requests
• Communication: To send you service updates, respond to inquiries, and provide educational resources about budget management
• Improvement: To analyze how our services are used and make them better over time
• Security: To protect against fraud, unauthorized access, and other security risks
• Legal Compliance: To meet our obligations under Australian law and respond to legal requests when required

How We Protect Your Information

Security isn't just a checkbox for us. We've built multiple layers of protection into our systems because we're dealing with sensitive financial information.

Our team receives regular training on data protection practices. We limit access to personal information on a need-to-know basis, and all employees sign confidentiality agreements. We also conduct regular security audits and update our practices as new threats emerge.

That said, no system is completely invulnerable. We'll notify you promptly if we detect any unauthorized access to your information, and we'll work with relevant authorities as required under Australian law.

Sharing Your Information

We don't sell your personal information. Period. But we do share it in specific circumstances:

Service Providers

We work with third-party service providers who help us run our business—things like cloud hosting, payment processing, and email services. These providers only get access to the information they need to perform their specific functions, and they're contractually bound to protect your data.

Legal Requirements

We'll disclose information when required by Australian law, court orders, or government requests. This might include responding to subpoenas or assisting with law enforcement investigations. We'll notify you about such requests unless we're legally prohibited from doing so.

Business Transfers

If ladorimavenos is involved in a merger, acquisition, or sale of assets, your information may be transferred. We'll notify you before your information becomes subject to a different privacy policy.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do:

To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond within 30 days. There's no charge for most requests, though we may charge a reasonable fee for excessive or repeated requests.

Data Retention

We keep your information for as long as necessary to provide our services and meet legal obligations. Account information and financial data are typically retained while your account is active, plus an additional period as required by Australian tax and business laws.

Once retention periods expire, we securely delete or anonymize your information. If you close your account, we'll delete your personal information within 90 days, except where we're legally required to keep certain records—usually for seven years under Australian tax law.

Some information may be retained longer if it's necessary for legal claims, regulatory investigations, or other legitimate business purposes. We'll always keep it secure and only use it for those specific purposes.

Cookies and Tracking

We use cookies and similar technologies to make our website work properly and understand how people use it. Some cookies are essential for basic functionality, while others help us improve your experience.

Types of Cookies We Use

• Essential Cookies: Required for the website to function—things like remembering your login status
• Performance Cookies: Help us understand which features are most used and identify technical issues
• Functionality Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into how visitors use our site

You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect how our services work.

Third-Party Links

Our website might contain links to external sites or services. We're not responsible for the privacy practices of these third parties. When you click on these links, you're leaving our site and should review the privacy policy of wherever you end up.

This applies even if the third-party service appears within our platform. If we integrate with external financial tools or services, those providers have their own privacy policies that govern how they handle your information.

Children's Privacy

Our services aren't designed for children under 18, and we don't knowingly collect information from minors. If we discover that we've inadvertently collected personal information from someone under 18, we'll delete it promptly.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can address the situation.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.

The "Effective Date" at the top shows when this version was last updated. We encourage you to review this policy periodically to stay informed about how we're protecting your information.

Continued use of our services after changes are posted means you accept the updated policy. If you disagree with the changes, you can close your account—though we'd hate to see you go.

International Data Transfers

While we're based in Australia, some of our service providers operate internationally. When we transfer data outside Australia, we ensure appropriate safeguards are in place through standard contractual clauses or other legally approved mechanisms.

We primarily use service providers located in Australia or jurisdictions with adequate data protection laws. If data needs to be transferred elsewhere, we'll take steps to ensure it receives protection comparable to what's required under Australian law.

Complaints and Disputes

If you have concerns about how we handle your personal information, please contact us first. We take complaints seriously and will investigate thoroughly.

Our complaints process typically works like this: you submit a complaint, we acknowledge it within 5 business days, we investigate and respond within 30 days, and we work with you to resolve the issue.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner. We'll provide details on how to do this if needed.